Terms and Conditions
Welcome to Stretched. These Terms and Conditions govern your use of our website. (www.stretched.uk) and any services, products, or bookings made through it. By accessing or using our Website, you agree to these Terms. If you do not agree, please refrain from using the Website.
- General Use
By using the Website, you confirm that all information you provide is accurate, complete, and up to date.
- Bookings and Payments
All sessions must be paid in advance.
Payments are processed securely through our third-party payment providers. We do not store your payment information.
Prices for services are subject to change without prior notice but will be clearly stated at the time of booking.
- Health Disclaimer
The services provided by Stretched are not a substitute for professional medical advice, diagnosis, or treatment.
Clients should consult their GP before beginning any assisted stretching or attending the contrast therapy suite if they have pre-existing health conditions or concerns.
By booking services, you confirm that you are physically fit and able to participate in the chosen activity.
- Cancellation Policy
24-Hour Cancellation Policy
To ensure optimal scheduling and availability for all clients, we kindly request at least 24 hours’ notice for appointment cancellations or rescheduling. If you provide more than 24 hours’ notice, a credit will be applied to your account for future use.
Cancellations or rescheduling made less than 24 hours before your scheduled appointment will incur the full appointment fee. Similarly, no-shows will be charged in full.
We appreciate your understanding and cooperation in helping us maintain an efficient and fair scheduling system.
- Memberships
Minimum 3-month commitment. Rolling monthly contract after the initial commitment. We require a minimum of 7 days’ notice prior to the next payment cycle to cancel your membership. Cancellation requests must be submitted via email to hello@stretched.uk.
14-Day Right to Cancel
You have the right to cancel your membership within 14 days of purchase without providing any reason. To exercise this right, you must notify us of your decision to cancel by emailing hello@stretched.uk within the 14-day period.
Please note that if you have booked any sessions within this 14-day period, you will be charged the full amount for those sessions, regardless of whether you attend or not, in accordance with our standard cancellation policy.
Any payments made will be refunded in accordance with our refund policy, provided the cancellation is within the stipulated time frame.
Missed Autopayments & Admin Fee
If your scheduled autopayment is missed, you will be given a 14-day grace period to settle the outstanding balance. Please note that a £15 admin fee will be applied to cover the costs of processing late payments.
If payment is not received within the grace period, your membership will be suspended until the outstanding amount and admin fee are paid. Should you encounter any issues with payment, please contact us at hello@stretched.uk for assistance.
- Packages and Credits Policy
Validity Period
All purchased packages and credits are valid for 3 months from the date of purchase.
Any unused sessions or credits will automatically expire at the end of the validity period and cannot be carried over.
Non-Refundable
Packages and credits are non-refundable under any circumstances.
Booking and Cancellation
Sessions booked using packages or credits are subject to our 24-hour cancellation policy. Late cancellations or no-shows will result in the session being deducted from your package or credit balance.
We recommend scheduling your sessions in advance to ensure you fully utilise your package or credits within the validity period. For assistance, please contact us at hello@stretched.uk.
- Gift Card Expiry Policy
All gift cards issued by Stretched are valid for 12 months from the date of purchase. Any unused balance remaining after this period will expire and cannot be redeemed.
Gift cards are non-refundable and cannot be exchanged for cash or transferred to another individual. They may only be used to purchase services or products offered by Stretched.
For further assistance or inquiries, please contact us at hello@stretched.uk.
- Privacy and Data Protection
Your use of our Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using the Website, you consent to the collection and use of your data as outlined in the Privacy Policy.
- Website Content
All content on the Website, including text, images, logos, and design, is the property of Stretched or its licensors. Unauthorised use, reproduction, or distribution of any content is prohibited.
The Website may include links to third-party sites for your convenience. We are not responsible for the content or practices of those sites.
- Liability
We make every effort to ensure the accuracy of the information on our Website. However, we do not guarantee that the Website will be error-free, uninterrupted, or completely secure.
Stretched is not liable for any direct, indirect, or incidental damages resulting from your use of the Website or our services, except as required by law.
You agree to use the Website and services at your own risk.
- Changes to Terms
We reserve the right to modify these Terms at any time.
Continued use of the Website after changes have been posted constitutes your acceptance of the revised Terms.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. By accessing or using our website and services, you agree that any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the Scottish courts.
- Your account
To utilise certain features on our website, you will need to create a Stretched account. Using another individual’s account without their authorisation is strictly prohibited. When registering, it is important to provide truthful and complete information to ensure proper account management.
You are responsible for all actions taken under your account and for safeguarding your password. If you suspect any unauthorised access or a breach of your account’s security, please inform us immediately.
Here’s a revised Terms and Conditions section addressing acceptable behaviour and language toward staff:
- Acceptable Behaviour and Conduct
At Stretched, we are committed to providing a positive and respectful environment for both clients and staff. We ask all clients to adhere to the following standards of behaviour when engaging with our team, whether in person, via email, or over the phone:
- Respectful Communication: All communication with staff must remain polite and professional. Disrespectful, abusive, threatening, or offensive language will not be tolerated under any circumstances.
- Appropriate Behavior: Clients are expected to conduct themselves in a manner that is courteous and considerate to both staff and other clients. Any form of harassment, discrimination, or aggressive behaviour will result in immediate action, including potential suspension of services.
- Compliance with Staff Guidance: Our team is trained to prioritise your safety and well-being during all sessions. We ask clients to follow the guidance and instructions provided by staff to ensure a safe and productive experience.
- Zero-Tolerance Policy: Stretched maintains a zero-tolerance policy for inappropriate behaviour, including but not limited to verbal or physical abuse, discrimination, or harassment of any kind. Violations may result in the immediate termination of your appointment or account without refund.
By using our services, you agree to treat our team with the same respect and professionalism you expect to receive. Thank you for helping us maintain a welcoming and supportive environment for everyone.
Contact Us
If you have questions about these Terms or need further assistance, please contact us:
Stretched
0141 378 9472